We have 3 levels of service which are best explained by clicking this link.

Whether your laptop is repaired or returned to you unrepaired, FrogIT Computing will take payment from you when the laptop is ready and full payment is required before releasing the laptop back to you. Payment is usually made by Cash, Cheque or Paypal if using credit card.

Every customer is provided with a full invoice. Repair work totalling over £250 will need payment on account for the parts, to be prepaid before being completed.

In 95% of cases the answer is no. It's usually NOT the hard disk at fault but some other component that has failed. If possible, we always recommend that you back up your data before we look at the laptop.

In those instances where the hard disk has failed data recovery may still be possible but this can be quite time consuming, will carry additional cost and cannot ever be guaranteed to be 100% successful. If you are concerned about the loss of valuable data please ensure that you have discussed this with us.

Not long at all! We will provide you with an estimate within 3 working days of collection - and often much sooner.

The estimate itself costs nothing. If we need to inspect your computer in order to provide you with an estimate then we will even collect your computer from you free of charge.

At FrogIT Computing, small value components under £10 are included in the price, where a major module is required we will contact you and provide an estimate. Once this is accepted we will order the part and repair the unit.

We appreciate that you may not wish to have your laptop repaired by us if the repair proves uneconomical there will be no charge for this, unless it is a service 3 repair thats been declined where then make a charge of £15 to cover our time.

In every instance we ask that you provide us with your Windows password, the AC adaptor for your computer and any Operating System disks / CDs (usually Microsoft Windows) and licence keys that you have.

FrogIT Computing gives a standard 90 day warranty on all work and parts. Should your laptop have to be returned to us, with our agreement because we have not rectified the original fault, then we will repair it under our warranty programme providing the fault is related to or the direct result of our original repair. We will collect it repair it, and deliver it back at no cost to yourself.

Our standard service is typically a 5 working day turnaround from collection to repair. A fast-track service is available at additional charge upon request. Please contact us for further details.

Even in the best of companies, sometimes delays do happen. In unusual circumstances a delivery of spare parts can be delayed or a wrong part despatched to us by a supplier. Here at Frogit Compiuting we take a pride in ensuring that we tell you before you call us. In the unusual event that you have to call us you can rest assured that our state of the art computerised tracking system gives us the information we need to put you in the picture straight away.